Introduction

With years of experience, We provide natural stone honing and polishing, wood floor surfaces cleaning and refinishing services for residential and commercial customers throughout the Houston metropolitan area and beyond. Because natural stone wood floor surfaces are sourced straight from the earth, each piece is totally unique. When it comes to stone and wood floors repair and refinishing, you should only entrust your investment to an experienced stone restoration contractor who understands the distinctive characteristics of each type of natural stone. Stone and wood Restoration Services can resolve virtually any problem you encounter, from minor issues like fine scratches and dullness to major issues like cracks and deep scratches etc.   

   

Information We Collect:

•    Name: For identification and personalized service.

•    Email Address: To facilitate communication and provide updates or responses.

•    Phone Number: For direct contact and support.   

       

How We Collect Information:

We collect information through the following methods:

1.    Directly From You:

When you fill out forms (online or physical) for our services. During interactions, such as phone calls, emails, or in-person visits.

2.    Online Platforms:

Through our website, contact forms, or service requests.

3.    Consent-Based Sources:

When you voluntarily provide information during consultations or program enrollments.

All information is gathered with your consent and in accordance with privacy policies to ensure your data is handled securely and responsibly 

 

How We Use Your Information

We use the information we collect to:

1.    Provide Specialized Restoration Services:

  • Offer natural stone honing and polishing, wood floor cleaning, and refinishing services for residential and commercial clients.
  • Assess the condition of your surfaces to deliver customized restoration solutions that enhance durability and aesthetics.

2.    Enhance Communication & Customer Support:

  • Respond to inquiries, schedule appointments, and provide updates on your service requests.
  • Share relevant maintenance tips, service recommendations, and promotional offers.

3.    Ensure Service Quality & Compliance:

  • Maintain accurate records of service history to improve future restoration needs.
  • Adhere to industry best practices and comply with applicable legal and regulatory requirements.

4.    Improve User Experience & Business Operations:

  • Analyze service trends to enhance the quality of our offerings.
  • Protect our customers and business through secure data management and privacy safeguards.

Your information is used solely for the purpose of providing and improving our services while ensuring your privacy and confidentiality.   

  

Do We Share Information with Third Parties?

We are committed to safeguarding your personal information. We will not transfer or share your data with external organizations without your explicit consent, except as required by law.   

  

We only share your information with third parties under the following conditions:

1.    With Your Explicit Consent:

Information is shared only when you provide clear, written consent for specific purposes.

2.    To Provide Services:

Information may be shared with trusted partners or service providers (e.g., housing assistance programs or utility providers) to deliver the support you need.

3.    To Comply with Legal Obligations:

We may share information if required by law, such as in response to a subpoena or other legal process.

4.    To Protect Rights and Safety:

Sharing information is permitted to prevent harm or protect the rights and safety of individuals, consistent with legal requirements.

We do not sell your information to third parties. All shared data is handled securely and only for purposes aligned with providing you with the best possible support and services.

   

SMS Consent & Opt-In

By providing your phone number and opting in, you consent to receive SMS (text) messages from Stonewood Surfaces Restoration INC. Message frequency varies and may include updates, promotions, appointment reminders, and other relevant information. Message and data rates may apply.

How Customers Opt-In

  • Online Opt-In: Customers can opt in by visiting our SMS Opt-In Page at  https://www.stwsr.com/content/7-contact-us and completing the form with their phone number.
  • Consent Confirmation: Before submitting, users must check an unchecked box confirming their consent to receive SMS messages.
  • Paper Form Opt-In: If a customer provides their phone number via a paper form, they must check a box indicating their consent to receive SMS messages.

   

Opt-Out Process

  • You can opt out of receiving SMS messages at any time by replying STOP to any of our messages.
  • Upon opting out, you will receive a confirmation message, and no further messages will be sent unless you opt back in.

   

Help and Support

  • If you need assistance, reply HELP to any of our messages.
  • You can also contact us at info@stwsr.com or call (713) 306-8643 for further support.

   

Privacy and Data Protection

  • We respect your privacy and will not share, sell, or trade your personal information, including phone numbers and SMS consent, with any third parties.
  • Your data remains secure with us and is used solely for the purposes outlined above.

   

Terms of Use

By opting in, you agree to our Terms of Use, which outline your rights and responsibilities related to SMS communications.

  

Data Protection

We implement security measures to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.   

  

Data Security Measures

We are committed to protecting your personal data and ensuring its security. To prevent unauthorized access, sharing, or alteration of your information, we have implemented the following security measures:

  • Encryption: We use advanced encryption technologies to secure your personal data both during transmission and while stored on our servers. This ensures that your information is protected from unauthorized access during transfer.  
  • Access Control: We limit access to your personal data to only those employees or partners who require it for legitimate business purposes. All individuals who have access to sensitive data are trained on data protection practices and are subject to strict access control policies.
  • Regular Audits: We conduct regular security audits to ensure the integrity of our data protection processes. These audits help us identify potential vulnerabilities and take proactive measures to maintain the highest level of data security.
  • Firewalls and Intrusion Detection Systems: Our systems are protected by robust firewalls and intrusion detection systems that continuously monitor and prevent unauthorized access attempts.
  • Data Retention and Deletion: We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy. Once data is no longer needed, it is securely deleted from our systems to prevent unauthorized access.    
  • Third-Party Security Measures: If your data is shared with third-party service providers, we ensure they also comply with stringent data protection and security standards, including the use of encryption and access controls.

By using our services, you agree to our commitment to protecting your data and acknowledge that we have implemented these security measures to safeguard your personal information.

   

Your Rights

You can access, correct, or delete your data by contacting us at (713) 306-8643.   

  

Contact Us

If you have questions or concerns about this policy, please contact us at (713) 306-8643